Return Policy

Shipping Policies:

Order Processing:
Upon successful purchase of software products on vshieldsoft.com, your order will be processed within 2 hours. As our products are delivered electronically, there is no physical shipping involved.

Delivery Method:
The delivery of software products will be conducted via email. Once your order is processed, we will send an email containing the necessary information about software download links and software key(s) to the email address provided during the checkout process. Please ensure that you provide a valid email address to receive the software key(s) promptly.

Delivery Time:
The delivery time for software products via email is typically immediate or within a few hours after order processing. However, in some cases, it may take longer due to order verification or other factors. We strive to deliver the software key(s) to you as quickly as possible.

Refund Policies:

Refund Eligibility:
Given the nature of software products delivered electronically via email, we generally do not offer refunds or exchanges once the software key has been delivered and activated. However, customers are eligible for a full refund if the software or software service was purchased within the last 14 business days and has not been activated or used. Please carefully review your order before completing the purchase.

Non-Refundable Products:
Software products with activated or registered software keys are non-refundable. Once a software key has been used to activate the product, it is considered non-returnable and ineligible for a refund.

Exceptional Circumstances:
We understand that exceptional circumstances may arise. If you encounter any issues or problems with the software product, please contact our customer support team within 14 business days of purchase, providing detailed information about the issue you are facing. We will evaluate each case individually and may offer assistance or a resolution if deemed appropriate.

Defective or Incorrect Software:
In the rare event that you receive a defective or incorrect software key, please contact our customer support team immediately. We will investigate the issue and provide a resolution, which may include a replacement key or an alternative solution.

Unauthorized Use:
If you suspect unauthorized use of your software key or believe it has been compromised, please notify us promptly. We will work with you to investigate and resolve the issue to ensure your satisfaction.

Customer Support:
If you have any questions or concerns regarding your software purchase or delivery, please contact our customer support team. We are here to assist you and provide any necessary support.

We strive to deliver high-quality software products and ensure customer satisfaction. If you have any inquiries or encounter any difficulties, please reach out to our customer support team, and we will be happy to assist you.